太委屈

Saturday was a rather bad day.

Early in the morning, a customer chute pattern. It was our standard (actually an industrial standard) to charge service for any rendered, and yet i was accused of trying to cheat him. What is all the shit about transparency? I conveyed the information even before i started doing, so as to aid him in making an informed choice.. and this is what i get. I hate this feeling. I hate it when i know i am 100% right, and yet people refuse to believe. Serve me right for being so clear. I might just as well do everything and charge it as part of the item. So he refused to believe me.. and so he complained to the manager.. and got the same answer. Then they always say "i everytime come leh".. ya.. and don't even know the charges? You everytime come, i everytime do lor. I even had to apologised to him.. so as not to escalate into a full blown confrontation. I said sorry.. sorry for being so clear. Customer service hor.

Deep down, it was a very awful feeling. For what did i have to enter this line, for something which i could never imagine myself doing? It was as if i was silly enough not to turn and run. I could always pick a job that i feel will suit my personality.. but no, i didn't.

Yet after everything, the customer didn't even bothered to apologised. Becoz they think they are always right. But for the sake of revenue, what else can i do? They are plenty like them, some even worse. I've swallowed my pride for yet another time.

Maybe, just maybe.. someone somewhere somehow helped him once for free.. just maybe. IMO, they are spoiling the market. Simple as that. If it is reasonable, we should charge.. becoz this is something for something (money for service). Or we shouldn't charge if it is our mistake. To do a favour isn't doing us much favour. What if our manpower is tied up? This is really not logical. To argue that one is a regular customer so as to receive such above premium treatment isn't justified. That is to say, biz is for profit that is a fact. Of coz, there are some customers which we really don't mind helping.. becoz they deserved the value-add from us. And they, don't demand from us.

Was rather upset, and feeling very tired - both physically and mentally. The stock check was done, and finally things can more or less return to normal. I am glad, but not delighted.

Colleague on leave, and the rest work half day on saturdays. Only the 2 of us were left tending the shop. Another customer took the opportunity to pilfer something by distracting me with all kinds of questions and making me showing him all sorts of samples. I guess i was still upset with the incident that i wasn't really paying attention. In the end he just left with the goods without paying. Sigh. It seems that everything was coming for me. And that customers are always right. Service sector.. what to do?

Really super sian at that point.. to still be professional when faced with setbacks is really difficult. To say is easy.. but really very difficult to do. Sadly, there isn't any opportunity for me to chute pattern. Customers keep coming, and i had to perform.. if not there will be more mistakes. In the end i had the goods lost counted on my account.. to serve as a reminder. There won't be a next time.

So i endured till late evening. The vader seems to sense something was not right.. and he offered me quite a bit of guidance. He said high blood pressure is very common for people working in this line and so i need to learn how to relax. How to relax lei.. sigh. When people come and started queuing, and everyone wants their orders to be processed first, one can still float around and do things in an eecc manner meh? Relax leh. We are not dentist lor.. we don't go by appointments. But what he said was right.. i was really boiling blood every other day lor.. sooner or later will explode.

At least the day ended a bit better. Actually there are plenty of good customers.. only a few bad ones. But it is usually the bad ones that leaves a lasting impression.. and which of coz, what goes round comes around. 己所不欲, 勿施于人.